Welcome tohveda.com. We pride ourselves in our
product quality with strict quality control checks in place, but to provide
you with maximum peace of mind, we offer a comprehensive30
Day Returns guarantee. Buy with confidence and Enjoy a great
Shopping experience at hveda!
Items that can
be returned/refunded or exchanged within 30 days of receiving must follow
the criteria as below: 1. Faulty items damaged/broken or soiled upon
arrival. 2. unworn and unused item(s) that have not met
your expectation within 30 days of receiving.
We will not
accept returns in the following conditions: 1. Items outside the 30 days warranty
time-frame. 2. worn, used or misused items.
Notes: All returns must be authorized by the hveda
Team via the Support Center. Returned item without Return Merchandise Form
(RMA) will not be accepted.
carefully follow our return process to minimize any delays: 1. If your item is returnable (see above),please submit a ticketin
our support center stating your:
· Order number
· SKU number or product name
· Reason for return
2.Our customer service team will respond to your request
within 24 hours and provide you with a Return Merchandise Form (RMA) along
with our return address. 3.Please return the item according to our
instructions on the RMA form and send us return proof in the form of the
tracking number and a valid return receipt. 4. Once we have received the returned item(s),
we will email you and arrange an exchange or a refund within 3 days.
1. All shipping
fees are at the customers expense. This includes shipping fees for a return
or exchange. Shipping fees are non-refundable. 2. Please contact your local post office to
confirm the actual return shipping fee. We recommend you use the cheapest
registered airmail method that is available.